Personal Life
Laurie was born and raised in Janesville, WI. When she is not helping individuals at SASid, she is at home with her husband and 3 kids. Her family is very active in sports, loves to swim and be outdoors when they can!
Professional Career
Laurie has been working with SASid for over 6 years; helping thousands of individuals and their families. This is exactly what she loves about her career: helping people through the insurance process because it is confusing! With her experience, Laurie is able to simplify situations in a manner that is easily understood to create a comfortable environment for her clients.
Very helpful representative
Laurie shows a sincere attitude to her clients on the first contact. She is well-trained and experienced in her field.
In a word. Excellent.
When I was first transferred to the sales department we had a technical difficulty. Before I had a chance to dial again I received a call from Laurie. Laurie explained all the vision insurance options that were available to me including a possible way for my family to save money based on our eyecare needs. Laurie then promptly sent an email of our insurance options to review. Laurie was is extremely knowledgeable and eager to help. It was a pleasure to speak with Laurie.
Laurie was knowledgeable, clear, helpful, and gave me confidence that I was choosing a good plan. She responded promptly to email.
Amazing Help!
She was great at explaining all the benefits and was super helpful at getting me the best plan for myself.
Great help.
Great help got me what I was needing. Made it quick and easy.
New Eyemed individual plan
Thank you Laurie you were awesome.. Can wait to use my plan .. thanks a bunch
Great information, very helpful.
Laurie gave me the info I needed to make my decision. She did a great job and replied quickly.
Provided excellent service!
Yes Laurie, answered me back very Promptly. Answered my question and told me what to do. Thank you,Charlotte Burgamy
Laurie is the best!
Laurie has been extremely responsive and has answered all my questions immediately. She is a true asset to your company! The BEST customer service I’ve had in a LONG time. Thanks, Laurie!!!
Quick, responsive!
It is refreshing to have a live person actually give you the information you are requesting without jumping through hoops! Laurie was a pleasure to talk to. She is an asset to your organization for the mere fact that she is what your clients are searching for: Competent and knowledgeable!
Miss was very helpful
Laurie never gives up!
Insurance can be satisfying and less intimidating when you have someone as helpful as Laurie.
Beyond Excellent
She has all the facts and possible solutions in 1 bag. She is straight forward which please the hell out of me. I will definitely call her back to continue the process since my wife has picked the plan that suits the family.
Very kind and helpful!
Laurie reached out to me to follow up on a web inquiry I had made to see if I had questions or needed assistance. She was so helpful and had the answer I needed in a matter of minutes. I really appreciated her willingness to provide great customer service.
She was very knowledgeable.
polite and professional
courteous and professional
Laurie was very personable and knowledgeable. She contacted me directly and quickly offered a good solution to meet my needs.
Extremely helpful
She knows what she is doing and guided us in finding the right plan for our needs. Give this gal a raise!
Helpful
Laurie, responsive time is quick. She provides great customer service each time I have a questions.
Quick response
Laurie was quick in responding to emails I sent, or following up via phone. She answered questions quickly and precisely! She gave me detailed information that I was looking for.
Quick and proficient
Laurie got back to me within 10 minutes and then offered to help me to understand my policy.
Best service representative ever!!
Laurie was extremely patient and kind, knowledgeable and thorough throughout the entire process! Will definitely recommend her to my colleagues!! She also helped me make the best decision for my needs as opposed to the needs of the company, which speaks volumes about her character. Thanks again Laurie!
Answered questions for a dummy ;)
Appreciated her quick response and helpful insight. Thank you!!
Excellent customer service and very thorough with the details
Excellent customer service and very thorough with the details and follow-up. Thanks Laurie; stay safe.
Laurie
It's so rare to find wonderful help these days. Laurie is amazing! We had a job change and needed insurance to fill the gap of our coverage. Laurie is super responsive and very knowledgeable. I have sent emails with questions and she responds quickly with the exact information I am needing. She is very impressive and such a breathe of fresh air. I love working with people like Laurie!
Got some questions answered about numbers
Vsry perky
Laurie was great. She was friendly and knowledgeable.
Laurie was able to answer all of my questions to my satisfaction. The world could use many more customer service reps like her. Regards, GB
Laurie was very helpful and patient
I am very happy with her cause she is very helpful, patient, and understanding. I say understanding and patient cause when my card payment declined two times she was willing to run my card again for a cheaper plan. So yes I am very happy and satisfied with her customer service.
Good
I am looking forward to working with EyeMed.
Great customer service
She made sure I was completely satisfied and did not need anything else.
Thanks for your email, very helpful...GOD bless.
Laurie gave me a comprehensive quote with much info! She was very knowledgeable about the plan & answered my questions. She followed up with a phone call.
Laurie was very helpful. Have just completed my application. Just wish I had remembered to do it sooner. So that my coverage started 2/1/2020. Thank you Laurie
A+
Very helpful, explained things in a clear and concise way that was easy to understand.
Good responsive service
Laurie followed up with me to remind me of locking in my insurance rates. It was very helpful and I took the time to do so with both vision and dental.
Helpful, knowledgeable and quick with an email response
Very helpful And efficient. Really knows the information. Excellent 👍🏻
Laurie is always responsive...
and expeditious. I appreciate both in this anonymous computer world when finding one's way on a site's highway leads to a dead end. Thank you Laurie, for answering my impatient questions when I have them!
Very responsive and knowledgeable
Laurie reached out to me when I was looking for coverage for my son. I didn't think it was going to work for us, but she proactively reached out to me and gave me an option I hadn't thought of which allowed me to get coverage for my son. Thank you Laurie!
Excellent Service
Quick responses, well appreciated.
was prompt in answering question.
Fast a prompt service. Easily answered my questions.
Very knowledgeable and answered my questions. Went the extra mile to make sure my policy got activated as soon as possible.
Info received from my dental insurance inquiry
Laurie sent a rapid response, with a detailed comparison of the available plans. Excellent!!
Very friendly and helpful
Excellent service
When I reached out for questions Laurie quickly responded and followed up to check on our coverage. Very knowledgeable and caring. Should be an example to all customer service agents.
Professional and Timely!
I emailed my question and Laurie emailed me back promptly. She answered my question with all the information I needed, and offered further assistance should I require any.
very helpful!
Laurie was great - very helpful and informative.
Great response time and very friendly
Laurie very cheerful and helpful and help me with all my question. Thank you
Very professional and helpful!
I would definitely recommend Laurie for health insurance advice.
Very Customer Oriented
Laurie was very helpful and she listened to my needs, provided me with information on the spot, which made me more confident in my choice of coverage. She also, informed me that they provided vision insurance as well, and emailed me information regarding coverage options. I love her spirit!
Laurie was very helpful in assisting me with my insurance policy!
Very nice
Laurie was very nice and so helpful. I am a little hard of hearing and she was so good at repeating things. You have a great employee.
Swift service
Thank you so much for guiding me the rest of the way and answering all my questions. Even when I didn’t exactly know what to ask, you provided some good question prompts for me. Great customer service, Laurie!
Great customer service.
Laurie took my call very early and was sharp. She provided detailed information for my purchasing needs. Very sincere in my making the best decision of Eye med coverage. She also, followed up instantly to help me set up my account and further answered my questions after the call via email. Great work!!
My email experince with SASid
The links are very easy to follow. Lots of information and quick responses from Laurie. She's a keeper
Laurie provided all the answers I requested in a sincere and polite manner.
Outstanding customer service
Laurie made it very easy to enroll. Very knowledgeable of he products, friendly and professional customer service. I have spoken with many people while shopping for a short term health care policy and she was the first one that when I was ready to enroll that made me feel like I was making a good decision. Thank you so much Laurie for your help!!!
Quick and knowledgeable. Goes above and beyond
Laurie responded quickly and comprehensively to my question and even offered to research additional options that may be available to me. Just the kind of customer service that brings someone like me back!
Super-responsive and super-helpful
Laurie replied to an emailed question within five minutes with a very helpful response. I was able to resolve an issue I had been working on for two weeks within an hour of her assistance. If you look up "superior customer service" in the dictionary there ought to be a picture of Laurie there!
We abruptly lost our benefits and I was scrambling to find comparable coverage so as to keep an uninterrupted flow. Laurie was helpful, insightful and answered all of my oddball questions. I felt good enough about the answers that I received and the understanding I had afterwards to go ahead and sign up for your dental and vision plans. I don't think I would've had the confidence in your company/product had it not been for Laurie's help.
Talk too fast and rushed!
Laurie came across knowledgeable, but talked WAY too fast!! I felt rushed by her! She made me feel as if she did not have time to answer my questions and was eager to hang up! She kept referring to the email that she was going to send me and rushed off the phone! I was Not satisfied at all... she had no patience!!
Very helpful and fast
Laurie got my account after our contact break 2 years ago, recognised that I belonged to NAR, gave me the plan with it, impressed, hence I signed up with her and explained the program very well. Also intro email to the plan was sent within seconds of registration. She speaks clearly and accurately
Responded FAST!
Emailed Laurie to update my contact info. I was surprised how fast she replied that it had been completed. When I re-contacted her because I was not able to leave positive feedback for her, she, again, replied quickly and completely with the info I needed.
Awesome customer service!
Laurie was very responsive and knowledgeable. I highly recommend her.
Projects an excellent company image
Laurie is very efficient, well trained, pleasant to talk to, extremely helpful, and an excellent representative for EyeMed. I wish every company I deal with had a Laurie to talk to.
Laurie is awesome!
Laurie answered my question so fast, and I got all the answers I needed, plus was given a link for this offer to do a review and then have a chance to enter a contest to win! Pretty great offer and great assistance from Laurie.
Laurie I look forward to signing with you today. Thanks for the prompt e mail.
She was very nice and very helpful and made sure I had the right coverage
Laurie was very professional and attentive with my questions. Great job!
Amazingly fast responses!
Laurie is professional and extremely responsive! So refreshing! Thank you Laurie!!
Excellent in Customer Service
Feels like you are her only client always there!
Knowledgeable and quick to respond
Am really happy with Laurie service, she was quick to respond to my email and very knowledgeable on this matter. I am new using the services of Realtors Insurance Marketplace and did not know that the Accident insurance includes MDLIVE on it and I added one separate MDLIVE insurance. She was very kind and explained to me what I had done and she kindly remove the extra MDLIVE insurance from me. So, by having her responding to my questions she helped me to save some money as well, which right now I need it very much. Thank you Laurie! :)
Laurie was very friendly, patient, and knowledgeable. She took the time to explain the options available and answer any questions. I would highly recommend Working with Laurie.
Laurie was very helpful. She went above and beyond.
I was very happy to talk with Laurie. She was very helpful and polite and really knew what she was talking about. It made the experience very nice and also very prompt. I have spent half my life waiting for an insurance representative to get on the phone and then a lot of time wishing they spoke better English so that I could be understood and also get my questions answered. I was so happy after talking with Laurie, It was great to get this chance to say thank you to her for the great service. It was very much appreciated.
Rapid Response
Laurie was quick to answer our questions and help guide us on the right eye care insurance solution.
Laurie is very knowledgeable about the process and details. She made me feel very comfortable. She made sure I understood everything. I emailed Laurie almost immediately after hanging up and I got a response within 5 mins. or less. She answered all my questions and concerns. She told me if I ever needed help about the policy that I could email her and she would get me answers. She is top notch to her industry. I most certainly will recommend her to my 70 fellow agents at REMAX CHECKMATE. Thank you for having employees such as Laurie that is kind, courteous and knowledgeable. Sherree Holt
Called in to gain eye med insurance info
Laurie was very knowledgeable and patient with my questions. During our call my phone line dropped the call, she had already emailed me with the information she was going over during our phone call. Your company is very lucky to have a representative as Laurie working for them!!
Wonderful contact on insurance
Both when I originally called to buy the policy, and today, when I asked for some help, Lauri Timm had answers and information on anything I asked at the tips of her fingers ~ no hesitation in answering questions, initial set up, whatever I needed, responses were immediate, pleasant and professional
The correct path
Laurie was very helpful in detailing my needs at a time when, confusion was my best friend. I am thankful , she put my mind at ease.
Review about Laurie
Laurie responded very quickly and answered all my questions.
Regarding Laurie
Laurie is one of the best. On a previous call this morning, had a very rude person answering my call. It was so nice to know there are still people out there like Laurie who are patient, kind, informed and helpful. She is definitely worthy of her hire!!!!
Beyond helpful!
Laurie was very knowledgeable on the medical insurance questions I had for Realtors. She provided me with details immediately at the end of our call and even a quick response when I had a follow-up question. Thank you for your help, Laurie!
Lori was extremely patient and knowledgeable
Lori answered all my questions and I'm happy to sign up. Thank you again, D. Monticone
And excellent representative!
Laurie was very friendly and knowledgeable. When I got off the phone with her I felt like I had spoken with someone who knew what she was talking about. She was very easy to speak with and very quick to email the info we spoke about to me. She is an excellent rep for the company!
Very responsive!
Prudent
Laurie has been reaching out to help me do this insurance thing for the first time on my own, the reminders are nice--this is a very easy thing to procrastinate on and its so important.
So helpful.
Really helpful and able to answer questions about the policies. Laurie re-assured me about my options and lead me in the right direction. Laurie also explained everything clearly to me, which I really needed as I have never taken this kind of insurance out before.
Great, great, great!!!
Laurie was very concise about everything. I was able to write down what she told me and repeat it to her, and it was all correct. She has a great and bubbly personality that made it enjoyable to speak to her. My wife and I were able to make a positive decision in about 2 minutes.
Cancellation of policy
I explained my situation in an email, received a response in record time. Awesome.
Short term insurace
Hello, I am not sure who I emailed previously but I had called/canceled back in March. Please let me know that this is still correct and I will double check charges. This service was absolutely wonderful, as my insurance was canceled and I was unaware. I was able to call and get covered in a matter of moments, having a family, that was a bit scary! Thank you for making it so easy and let me know about the cancelation in March early April. Louise
Very responsive and thorough
Knowledgeable and Caring
Laurie was very knowledgeable about the services provided as well and explained it in layman terms so that I could easily understand what is provided, how lapses in coverage can be penalized, which programs affect complete coverage and did so in a very understanding manner. She is an asset to the company she works for and made a difficult situation very easy to comprehend. If we ever have to come back I would be personally looking to get back in touch with her again.
Looking for help and didn't know where to find it!
Picked Laurie off a random list of contacts with a billing question and received a reply within 10 minutes! That is excellent customer service!
Nanci Isaacs wrote...
Laurie Timm was friendly, helpful and I was smiling when I ended the call
Lillie Jean Doty wrote...
Laurie Timm - efficient and professional - fantastic service!
Anna Rose wrote...
Laurie was so nice to me and efficient -was taken care in short order and I am very happy with Plan - thanks Laurie !
Susan Deisher wrote...
Thanks Laurie Trimm for getting back to me right away!
Sany Rogers wrote...
Laurie Timm was very helpful to me
Kim Vandeputte Hodgskin wrote...
Laurie Timm was extremely responsive every time I had questions, from my initial inquiry to follow up questions and enrollment. Enrolling in an insurance policy can be ovewhelming, especially when you've never done it before, and Laurie put my mind at ease, helped make for a smooth experience.
Linda Hurst Almas wrote...
Laurie Timm is Awesome and has been so helpful to address any concerns or questions I have. Thank you very much Laurie!
Charyn Watson wrote...
Laurie Timm was very helpful and prompt in replying to my questions. When I was first looking at the plan and got an online quote, she emailed me to offer her help. That was a couple of weeks ago and I am just now getting back to complete the application process. Laurie sent immediate emails in response to my questions during this process. I love her customer service attitude! Thanks Laurie!
Amanda Freeman wrote...
Laurie Timm at Ameritas and SASid, was an enormous help getting me signed up in time to have Realtors Dental Insurance coverage when I saw my dentist. Kind, knowledgable, completely helpful in every way. Thanks so much. What a great benefit from
Linda Spencer wrote...
Laurie Timm responded quickly and efficiently. She sent information on to the right department for me and gave me further instructions. This is not the first time she has been very helpful!
Betsy R Johnson wrote...
Thank you so much Laurie Timm for your helpfulness in selecting my vision plan
Denise Foell wrote...
Laurie Trimm was very knowledgeable, helpful and prompt. Thank you!
Nancy Renna wrote...
Laurie is easy to work with, and helpe dme to be able to have much needed insurance.
Miranda Caldwell wrote...
Laurie Timm was simply excellent to deal with. She was so helpful and knowledgeable.
Denise Young Stiert wrote...
Laurie Timm, I just told my husband the other night how amazingly nice you are & how helpful you were in answering all my questions.(Even with my zoo of kids in the background)
Linda Scully Cordes wrote...
Laurie Timm was very knowledgeable about the product and I even emailed her at 8 pm and she responded within minutes! I am in sales and service is extremely important to me! Thank You Laurie!
Awesome
Laurie is a machine
Sincere and helpful...
Insurance can be satisfying and less intimidating when you have someone as helpful as Laurie. Thank you for all of your help.