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2020: Laurie never gives up!
2020:Laurie never gives up!
1/15/2021 - Insurance can be satisfying and less intimidating when you have someone as helpful as Laurie.
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Mac: Beyond Excellent
Mac:Beyond Excellent
1/14/2021 - She has all the facts and possible solutions in 1 bag. She is straight forward which please the hell out of me. I will definitely call her back to continue the process since my wife has picked the plan that suits the family.
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AmberGray: polite and professional
AmberGray:polite and professional
12/16/2020 - courteous and professional
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Guest: Extremely helpful
Guest:Extremely helpful
11/11/2020 - She knows what she is doing and guided us in finding the right plan for our needs. Give this gal a raise!
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CarolynGray: Helpful
CarolynGray:Helpful
10/23/2020 - Laurie, responsive time is quick. She provides great customer service each time I have a questions.
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Guest: Quick response
Guest:Quick response
10/7/2020 - Laurie was quick in responding to emails I sent, or following up via phone. She answered questions quickly and precisely! She gave me detailed information that I was looking for.
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Guest: Very pleasant and knowledgeable. Laurie was fast, but through.
Guest:Very pleasant and knowledgeable. Laurie was fast, but through.
9/3/2020 -
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reginalda.saintjohannson: Very helpful as well as informative. GREAT customer service!!
reginalda.saintjohannson:Very helpful as well as informative. GREAT customer service!!
8/7/2020 -
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JudyWallace: Quick and proficient
JudyWallace:Quick and proficient
8/3/2020 - Laurie got back to me within 10 minutes and then offered to help me to understand my policy.
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Guest: Best service representative ever!!
Guest:Best service representative ever!!
7/28/2020 - Laurie was extremely patient and kind, knowledgeable and thorough throughout the entire process! Will definitely recommend her to my colleagues!! She also helped me make the best decision for my needs as opposed to the needs of the company, which speaks volumes about her character. Thanks again Laurie!
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StephanieWoodard: Answered questions for a dummy ;)
StephanieWoodard:Answered questions for a dummy ;)
7/13/2020 - Appreciated her quick response and helpful insight. Thank you!!
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Guest: Excellent customer service and very thorough with the details
Guest:Excellent customer service and very thorough with the details
6/23/2020 - Excellent customer service and very thorough with the details and follow-up. Thanks Laurie; stay safe.
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Guest: Laurie
Guest:Laurie
5/4/2020 - It's so rare to find wonderful help these days. Laurie is amazing! We had a job change and needed insurance to fill the gap of our coverage. Laurie is super responsive and very knowledgeable. I have sent emails with questions and she responds quickly with the exact information I am needing. She is very impressive and such a breathe of fresh air. I love working with people like Laurie!
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Moi: Got some questions answered about numbers
Moi:Got some questions answered about numbers
4/15/2020 - Vsry perky
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Guest: Laurie was great. She was friendly and knowledgeable.
Guest:Laurie was great. She was friendly and knowledgeable.
3/6/2020 - Laurie was able to answer all of my questions to my satisfaction. The world could use many more customer service reps like her. Regards, GB
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AngieDigioia: Laurie was very helpful and patient
AngieDigioia:Laurie was very helpful and patient
3/6/2020 - I am very happy with her cause she is very helpful, patient, and understanding. I say understanding and patient cause when my card payment declined two times she was willing to run my card again for a cheaper plan. So yes I am very happy and satisfied with her customer service.
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LewisWeise: Good
LewisWeise:Good
2/25/2020 - I am looking forward to working with EyeMed.
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KimberlyDrafts: Great customer service
KimberlyDrafts:Great customer service
2/23/2020 - She made sure I was completely satisfied and did not need anything else.
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Guest: Thanks for your email, very helpful...GOD bless.
Guest:Thanks for your email, very helpful...GOD bless.
2/5/2020 - Laurie gave me a comprehensive quote with much info! She was very knowledgeable about the plan & answered my questions. She followed up with a phone call.
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NateStifel: A+
NateStifel:A+
1/23/2020 - Very helpful, explained things in a clear and concise way that was easy to understand.
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goodguyjeff: Good responsive service
goodguyjeff:Good responsive service
1/22/2020 - Laurie followed up with me to remind me of locking in my insurance rates. It was very helpful and I took the time to do so with both vision and dental.
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Guest: Helpful, knowledgeable and quick with an email response
Guest:Helpful, knowledgeable and quick with an email response
12/30/2019 - Very helpful And efficient. Really knows the information. Excellent 👍🏻
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laramie66: Laurie is always responsive...
laramie66:Laurie is always responsive...
11/28/2019 - and expeditious. I appreciate both in this anonymous computer world when finding one's way on a site's highway leads to a dead end. Thank you Laurie, for answering my impatient questions when I have them!
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Guest: Very responsive and knowledgeable
Guest:Very responsive and knowledgeable
11/25/2019 - Laurie reached out to me when I was looking for coverage for my son. I didn't think it was going to work for us, but she proactively reached out to me and gave me an option I hadn't thought of which allowed me to get coverage for my son. Thank you Laurie!
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TeamBellNWA: Laurie was helpful & friendly!
TeamBellNWA:Laurie was helpful & friendly!
11/6/2019 -
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Susan: Very helpful and friendly. Got the answers I needed quickly.
Susan:Very helpful and friendly. Got the answers I needed quickly.
10/25/2019 -
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PhyllisShauffer: Excellent Service
PhyllisShauffer:Excellent Service
10/9/2019 - Quick responses, well appreciated.
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kluxem: Laurie is prompt, informative and helpful
kluxem:Laurie is prompt, informative and helpful
10/7/2019 -
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Scott: Fast a prompt service. Easily answered my questions.
Scott:Fast a prompt service. Easily answered my questions.
10/2/2019 - Very knowledgeable and answered my questions. Went the extra mile to make sure my policy got activated as soon as possible.
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lis: Info received from my dental insurance inquiry
lis:Info received from my dental insurance inquiry
9/27/2019 - Laurie sent a rapid response, with a detailed comparison of the available plans. Excellent!!
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CC: Excellent service
CC:Excellent service
9/9/2019 - When I reached out for questions Laurie quickly responded and followed up to check on our coverage. Very knowledgeable and caring. Should be an example to all customer service agents.
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jnweaver78: Professional and Timely!
jnweaver78:Professional and Timely!
9/6/2019 - I emailed my question and Laurie emailed me back promptly. She answered my question with all the information I needed, and offered further assistance should I require any.
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AllanE.Mesia: very helpful!
AllanE.Mesia:very helpful!
9/6/2019 - Laurie was great - very helpful and informative.
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jacfohom: Very professional and helpful!
jacfohom:Very professional and helpful!
8/13/2019 - I would definitely recommend Laurie for health insurance advice.
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Alesia: Very Customer Oriented
Alesia:Very Customer Oriented
8/2/2019 - Laurie was very helpful and she listened to my needs, provided me with information on the spot, which made me more confident in my choice of coverage. She also, informed me that they provided vision insurance as well, and emailed me information regarding coverage options. I love her spirit!
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BobPowell:
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Pat: Very nice
Pat:Very nice
7/8/2019 - Laurie was very nice and so helpful. I am a little hard of hearing and she was so good at repeating things. You have a great employee.
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LyneiseCoakley: Swift service
LyneiseCoakley:Swift service
6/27/2019 - Thank you so much for guiding me the rest of the way and answering all my questions. Even when I didn’t exactly know what to ask, you provided some good question prompts for me. Great customer service, Laurie!
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BanditHavoc: Great customer service.
BanditHavoc:Great customer service.
6/5/2019 - Laurie took my call very early and was sharp. She provided detailed information for my purchasing needs. Very sincere in my making the best decision of Eye med coverage. She also, followed up instantly to help me set up my account and further answered my questions after the call via email. Great work!!
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SharwynPetaway: My email experince with SASid
SharwynPetaway:My email experince with SASid
5/30/2019 - The links are very easy to follow. Lots of information and quick responses from Laurie. She's a keeper
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Tom: Outstanding customer service
Tom:Outstanding customer service
5/14/2019 - Laurie made it very easy to enroll. Very knowledgeable of he products, friendly and professional customer service. I have spoken with many people while shopping for a short term health care policy and she was the first one that when I was ready to enroll that made me feel like I was making a good decision. Thank you so much Laurie for your help!!!
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HowardWinkler: Quick and knowledgeable. Goes above and beyond
HowardWinkler:Quick and knowledgeable. Goes above and beyond
5/8/2019 - Laurie responded quickly and comprehensively to my question and even offered to research additional options that may be available to me. Just the kind of customer service that brings someone like me back!
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RealtorBill: Super-responsive and super-helpful
RealtorBill:Super-responsive and super-helpful
5/1/2019 - Laurie replied to an emailed question within five minutes with a very helpful response. I was able to resolve an issue I had been working on for two weeks within an hour of her assistance. If you look up "superior customer service" in the dictionary there ought to be a picture of Laurie there!
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dorothy_brigham: Responded FAST!
dorothy_brigham:Responded FAST!
3/20/2019 - Emailed Laurie to update my contact info. I was surprised how fast she replied that it had been completed. When I re-contacted her because I was not able to leave positive feedback for her, she, again, replied quickly and completely with the info I needed.
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VickiEiselStarinsky: Awesome customer service!
VickiEiselStarinsky:Awesome customer service!
3/13/2019 - Laurie was very responsive and knowledgeable. I highly recommend her.
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Marlyn: Projects an excellent company image
Marlyn:Projects an excellent company image
2/15/2019 - Laurie is very efficient, well trained, pleasant to talk to, extremely helpful, and an excellent representative for EyeMed. I wish every company I deal with had a Laurie to talk to.
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Sheryl: Laurie is awesome!
Sheryl:Laurie is awesome!
2/12/2019 - Laurie answered my question so fast, and I got all the answers I needed, plus was given a link for this offer to do a review and then have a chance to enter a contest to win! Pretty great offer and great assistance from Laurie.
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RachelCarpenter: Great knowledge of plans and quick answers for standard questions
RachelCarpenter:Great knowledge of plans and quick answers for standard questions
2/1/2019 -
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MsMack: Very helpful and knowledgeable. Appreciated her help very much.
MsMack:Very helpful and knowledgeable. Appreciated her help very much.
1/25/2019 -
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naftali.edwards: Amazingly fast responses!
naftali.edwards:Amazingly fast responses!
10/11/2018 - Laurie is professional and extremely responsive! So refreshing! Thank you Laurie!!
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kburt: Excellent in Customer Service
kburt:Excellent in Customer Service
10/8/2018 - Feels like you are her only client always there!
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AmySams: Knowledgeable and quick to respond
AmySams:Knowledgeable and quick to respond
10/3/2018 - Am really happy with Laurie service, she was quick to respond to my email and very knowledgeable on this matter. I am new using the services of Realtors Insurance Marketplace and did not know that the Accident insurance includes MDLIVE on it and I added one separate MDLIVE insurance. She was very kind and explained to me what I had done and she kindly remove the extra MDLIVE insurance from me. So, by having her responding to my questions she helped me to save some money as well, which right now I need it very much. Thank you Laurie! :)
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Joyce: Prompt, knowledgable - appreciated her expertise. Thank you
Joyce:Prompt, knowledgable - appreciated her expertise. Thank you
8/14/2018 -
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ben.finnegan: Rapid Response
ben.finnegan:Rapid Response
8/7/2018 - Laurie was quick to answer our questions and help guide us on the right eye care insurance solution.
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cher: Called in to gain eye med insurance info
cher:Called in to gain eye med insurance info
7/27/2018 - Laurie was very knowledgeable and patient with my questions. During our call my phone line dropped the call, she had already emailed me with the information she was going over during our phone call. Your company is very lucky to have a representative as Laurie working for them!!
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vchisamore: Wonderful contact on insurance
vchisamore:Wonderful contact on insurance
7/26/2018 - Both when I originally called to buy the policy, and today, when I asked for some help, Lauri Timm had answers and information on anything I asked at the tips of her fingers ~ no hesitation in answering questions, initial set up, whatever I needed, responses were immediate, pleasant and professional
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Wendy-AnnAssue: The correct path
Wendy-AnnAssue:The correct path
7/26/2018 - Laurie was very helpful in detailing my needs at a time when, confusion was my best friend. I am thankful , she put my mind at ease.
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tecunningham: Review about Laurie
tecunningham:Review about Laurie
7/23/2018 - Laurie responded very quickly and answered all my questions.
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pjstenger: Regarding Laurie
pjstenger:Regarding Laurie
7/18/2018 - Laurie is one of the best. On a previous call this morning, had a very rude person answering my call. It was so nice to know there are still people out there like Laurie who are patient, kind, informed and helpful. She is definitely worthy of her hire!!!!
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JennaWright: Beyond helpful!
JennaWright:Beyond helpful!
7/5/2018 - Laurie was very knowledgeable on the medical insurance questions I had for Realtors. She provided me with details immediately at the end of our call and even a quick response when I had a follow-up question. Thank you for your help, Laurie!
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Denny: she was very helpful and PATIENT. I appreciated that very much.
Denny:she was very helpful and PATIENT. I appreciated that very much.
6/19/2018 -
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DORIS: Lori was extremely patient and knowledgeable
DORIS:Lori was extremely patient and knowledgeable
6/14/2018 - Lori answered all my questions and I'm happy to sign up. Thank you again, D. Monticone
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chelib3: And excellent representative!
chelib3:And excellent representative!
6/11/2018 - Laurie was very friendly and knowledgeable. When I got off the phone with her I felt like I had spoken with someone who knew what she was talking about. She was very easy to speak with and very quick to email the info we spoke about to me. She is an excellent rep for the company!
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moro: Prudent
moro:Prudent
6/5/2018 - Laurie has been reaching out to help me do this insurance thing for the first time on my own, the reminders are nice--this is a very easy thing to procrastinate on and its so important.
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frjones1: Very helpful, gave us all the information we needed.
frjones1:Very helpful, gave us all the information we needed.
6/4/2018 -
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hayley: So helpful.
hayley:So helpful.
5/30/2018 - Really helpful and able to answer questions about the policies. Laurie re-assured me about my options and lead me in the right direction. Laurie also explained everything clearly to me, which I really needed as I have never taken this kind of insurance out before.
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Robert: Great, great, great!!!
Robert:Great, great, great!!!
5/26/2018 - Laurie was very concise about everything. I was able to write down what she told me and repeat it to her, and it was all correct. She has a great and bubbly personality that made it enjoyable to speak to her. My wife and I were able to make a positive decision in about 2 minutes.
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Chris: Cancellation of policy
Chris:Cancellation of policy
5/14/2018 - I explained my situation in an email, received a response in record time. Awesome.
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louise.basford: Short term insurace
louise.basford:Short term insurace
5/3/2018 - Hello,
I am not sure who I emailed previously but I had called/canceled back in March.
Please let me know that this is still correct and I will double check charges. This service was absolutely wonderful, as my insurance was canceled and I was unaware.
I was able to call and get covered in a matter of moments, having a family, that was a bit scary!
Thank you for making it so easy and let me know about the cancelation in March early April.
Louise
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williams_k1284: Knowledgeable and Caring
williams_k1284:Knowledgeable and Caring
4/2/2018 - Laurie was very knowledgeable about the services provided as well and explained it in layman terms so that I could easily understand what is provided, how lapses in coverage can be penalized, which programs affect complete coverage and did so in a very understanding manner. She is an asset to the company she works for and made a difficult situation very easy to comprehend. If we ever have to come back I would be personally looking to get back in touch with her again.
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TiffanySchrader: Looking for help and didn't know where to find it!
TiffanySchrader:Looking for help and didn't know where to find it!
3/21/2018 - Picked Laurie off a random list of contacts with a billing question and received a reply within 10 minutes! That is excellent customer service!
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Facebook Reviews: Nanci Isaacs wrote...
Facebook Reviews:Nanci Isaacs wrote...
3/2/2018 - Laurie Timm was friendly, helpful and I was smiling when I ended the call
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Facebook Reviews: Lillie Jean Doty wrote...
Facebook Reviews:Lillie Jean Doty wrote...
3/2/2018 - Laurie Timm - efficient and professional - fantastic service!
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Facebook Reviews: Anna Rose wrote...
Facebook Reviews:Anna Rose wrote...
3/2/2018 - Laurie was so nice to me and efficient -was taken care in short order and I am very happy with Plan - thanks Laurie !
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Facebook Reviews: Susan Deisher wrote...
Facebook Reviews:Susan Deisher wrote...
3/2/2018 - Thanks Laurie Trimm for getting back to me right away!
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Facebook Reviews: Sany Rogers wrote...
Facebook Reviews:Sany Rogers wrote...
3/2/2018 - Laurie Timm was very helpful to me
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Facebook Reviews: Kim Vandeputte Hodgskin wrote...
Facebook Reviews:Kim Vandeputte Hodgskin wrote...
3/2/2018 - Laurie Timm was extremely responsive every time I had questions, from my initial inquiry to follow up questions and enrollment. Enrolling in an insurance policy can be ovewhelming, especially when you've never done it before, and Laurie put my mind at ease, helped make for a smooth experience.
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Facebook Reviews: Linda Hurst Almas wrote...
Facebook Reviews:Linda Hurst Almas wrote...
3/2/2018 - Laurie Timm is Awesome and has been so helpful to address any concerns or questions I have. Thank you very much Laurie!
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Facebook Reviews: Charyn Watson wrote...
Facebook Reviews:Charyn Watson wrote...
3/2/2018 - Laurie Timm was very helpful and prompt in replying to my questions. When I was first looking at the plan and got an online quote, she emailed me to offer her help. That was a couple of weeks ago and I am just now getting back to complete the application process. Laurie sent immediate emails in response to my questions during this process. I love her customer service attitude! Thanks Laurie!
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Facebook Reviews: Amanda Freeman wrote...
Facebook Reviews:Amanda Freeman wrote...
3/2/2018 - Laurie Timm at Ameritas and SASid, was an enormous help getting me signed up in time to have Realtors Dental Insurance coverage when I saw my dentist. Kind, knowledgable, completely helpful in every way. Thanks so much. What a great benefit from
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Facebook Reviews: Linda Spencer wrote...
Facebook Reviews:Linda Spencer wrote...
3/2/2018 - Laurie Timm responded quickly and efficiently. She sent information on to the right department for me and gave me further instructions. This is not the first time she has been very helpful!
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Facebook Reviews: Betsy R Johnson wrote...
Facebook Reviews:Betsy R Johnson wrote...
3/2/2018 - Thank you so much Laurie Timm for your helpfulness in selecting my vision plan
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Facebook Reviews: Denise Foell wrote...
Facebook Reviews:Denise Foell wrote...
3/2/2018 - Laurie Trimm was very knowledgeable, helpful and prompt. Thank you!
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Facebook Reviews: Nancy Renna wrote...
Facebook Reviews:Nancy Renna wrote...
3/2/2018 - Laurie is easy to work with, and helpe dme to be able to have much needed insurance.
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Facebook Reviews: Miranda Caldwell wrote...
Facebook Reviews:Miranda Caldwell wrote...
3/2/2018 - Laurie Timm was simply excellent to deal with. She was so helpful and knowledgeable.
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Facebook Reviews: Denise Young Stiert wrote...
Facebook Reviews:Denise Young Stiert wrote...
3/2/2018 - Laurie Timm, I just told my husband the other night how amazingly nice you are & how helpful you were in answering all my questions.(Even with my zoo of kids in the background)
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Facebook Reviews: Linda Scully Cordes wrote...
Facebook Reviews:Linda Scully Cordes wrote...
3/2/2018 - Laurie Timm was very knowledgeable about the product and I even emailed her at 8 pm and she responded within minutes! I am in sales and service is extremely important to me! Thank You Laurie!
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: Awesome
:Awesome
2/20/2018 - Laurie is a machine
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ShannonKennedy: Sincere and helpful...
ShannonKennedy:Sincere and helpful...
2/19/2018 - Insurance can be satisfying and less intimidating when you have someone as helpful as Laurie. Thank you for all of your help.
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