-
RebeccaVejariel: Excellent Service
RebeccaVejariel:Excellent Service
12/16/2020 - Kayla was extremely helpful and very detailed with her answers with all my questions. Never once did she rush us and she always went above and beyond for us.
FULL
MIN
-
R.Fox: Health Insurance
R.Fox:Health Insurance
12/8/2020 - Kayla turned the daunting and sometimes overwhelming task of applying for health insurance into a simple straightforward process and a very pleasurable customer service experience! Not only is she professional and knowledgeable, she is sincere and takes the time to understand your situation and then has the ability to explain your options in an easy to understand manner! Thank you again Kayla!!
FULL
MIN
-
D.PhillipChandler: Quick response with information I needed.
D.PhillipChandler:Quick response with information I needed.
10/20/2020 - Her reply came within hours of submitting my query. Information was exactly what I needed.
FULL
MIN
-
Guest: She was very prompt and helpful with her responses to my email.
Guest:She was very prompt and helpful with her responses to my email.
10/14/2020 - Kayla responded ultra quickly and answered my questions completely.
FULL
MIN
-
AlanPattison: My question about my EyeMed policy was answered effectively.
AlanPattison:My question about my EyeMed policy was answered effectively.
8/24/2020 - Med policies are confusing. I emailed EyeMed for clarification of specific benefits of my eye insurance plan. Kayla answered my questions precisely. Now I am prepared to make decisions about where to buy Glasses and sunglasses when I meet with the optometrist for my eye exam. I can get my new prescription at the eye shop, and I can buy glasses and sunglasses where I choose. I know the cost formulas ahead of time.
FULL
MIN
-
Guest: Fast and Informative
Guest:Fast and Informative
7/23/2020 - Kayla was very fast and informative. I asked a lot of questions and she was patient and courteous in her responses.
FULL
MIN
-
Guest: Kayla was prompt at getting me my new dental coverage!!
Guest:Kayla was prompt at getting me my new dental coverage!!
6/18/2020 -
FULL
MIN
-
AlegraJennings: Satisfied.
AlegraJennings:Satisfied.
6/8/2020 - Very thorough and helpful.
FULL
MIN
-
Guest: Kayla was kind, patient and knowledgeable.
Guest:Kayla was kind, patient and knowledgeable.
4/17/2020 - WoW...Kayla truly went above and beyond any expectation I would have needed. She was patient, answered all my questions and helped me to enroll with absolute confidence that I chose the best insurance company!
FULL
MIN
-
SexyChef: Great customer service
SexyChef:Great customer service
2/3/2020 - She's responsive and friendly. Try her out and see for yourself.
FULL
MIN
-
Guest: Great customer service experience!
Guest:Great customer service experience!
1/9/2020 - I’m a senior disabled lady, and very slow, sometimes, when it comes to new things, and certainly, technology! I always appreciate very much when I get patient and quick responses to my requests and questions! Kayla was very helpful in answering my questions and giving me a prompt response and providing me with what I needed! Thanks very much, Kayla!!
FULL
MIN
-
ConnieGasperetti: Excellent ability to explain the policy
ConnieGasperetti:Excellent ability to explain the policy
10/8/2019 - Kayla was able to explain the eyemed policy in laymen's terms. She was detailed, professional and personable. I feel her knowledge and calm personality is exactly what I needed. I bugged her with questions that were probably redundant and she answered them without getting exasperated!! I would wholly recommend her. We could use someone with her personality working in my office!!
FULL
MIN
-
DennisWatson: Wonderful support. Very responsive.
DennisWatson:Wonderful support. Very responsive.
6/15/2019 - I like a quick response time with accurate info. Kayla is very good.
FULL
MIN
-
GwynethMartin: Excellent!
GwynethMartin:Excellent!
5/29/2019 - She responds quickly; with exact information necessary. Need many more like her across the board!
FULL
MIN
-
Ray Abraham: Very Informative and got back to me immediately!
Ray Abraham:Very Informative and got back to me immediately!
3/22/2019 - Couldn't say enough nice things! Great employee!!!
FULL
MIN
-
Jeff: Best experience in customer in quite some time.
Jeff:Best experience in customer in quite some time.
12/18/2018 - Kayla was a breath of fresh air in the customer service world. For older clients, as myself, I have experienced extremely poor, impatient, and unenlightened persons in their professions. To her credit, Kayla was patient with me to answer my questions and then answer them again. She made sure I was comfortable with my policy and that I understood what I was purchasing. Hanging up the phone feeling happy with what had just transpired, I realized, was an emotion forgotten. Good job Kayla!!
FULL
MIN
-
tan: Effective & Professional Customer Service
tan:Effective & Professional Customer Service
11/16/2018 - I had decided not to sign up with EyeMed due to the cost. Kayla reached out to me to inquire about the application I started but did not finish. I explained to her what I was looking for and didn't understand why the price was so high. She explained to me why the price was expensive and referred me to a more suitable plan. She provided me with a link which made it easier for me to go back to the site and finish where I left off at. I didn't have to reenter my information. I appreciate her taking the time to email me, listen effectively and answer my questions. Now my family and I have vision insurance.
FULL
MIN
-
nani: she has been so helpful for me
nani:she has been so helpful for me
6/15/2018 - she answered my every question with patience and she explained me very well about the plans and i would definitely recommend her to my friends and family
FULL
MIN
-
Facebook Reviews: Linda Scully Cordes wrote...
Facebook Reviews:Linda Scully Cordes wrote...
3/2/2018 - Kayla S was wonderful, as always
FULL
MIN
-
Facebook Reviews: Edward Gildea wrote...
Facebook Reviews:Edward Gildea wrote...
3/2/2018 - Kayla Schaapveld has been most helpful in my insurance process. Kayla provided excellent information regarding temporary insurance options and she followed up on multiple occasions to ensure that I maintained insurance coverage before my temporary policy ceased. Top notch professional.
FULL
MIN
-
Facebook Reviews: Robrt Whitesides wrote...
Facebook Reviews:Robrt Whitesides wrote...
3/2/2018 - Kayla Schaapveld was very helpful. She sent me a detailed email with the information I requested. She also put me in touch with a claims specialist regarding a recent basketball injury. I'm on hold with them right now. Time will tell if the plan I have will pay off.
FULL
MIN
-
Facebook Reviews: Denise Arnau wrote...
Facebook Reviews:Denise Arnau wrote...
3/2/2018 - Kayla Schaapveld was very helpful in every way, Thank you.
FULL
MIN
-
Facebook Reviews: Eric Morcus wrote...
Facebook Reviews:Eric Morcus wrote...
3/2/2018 - Kayla Schaapveld did a great job. Most of all she was caring, patient and helped me through the laborious process of getting insurance. She made it easy!
FULL
MIN
-
Facebook Reviews: Ronnie Faircloth wrote...
Facebook Reviews:Ronnie Faircloth wrote...
3/2/2018 - kayla schaapveld was superb, very pleasant and professional. any questions I may have had she had a thorough answer for right on the spot. great customer service kayla, thank you!
FULL
MIN
-
Facebook Reviews: Cheryl Haughney wrote...
Facebook Reviews:Cheryl Haughney wrote...
3/2/2018 - Kayla Schaapveld did a great job today on the phone helping me understand the Vision plan options. She also provided health insurance options and ideas for affordable coverage. My husband and I plan on calling Kayla to order insurance. Thank you Kayla for your patience and product knowledge!
FULL
MIN
-
Facebook Reviews: Pam Orsburn wrote...
Facebook Reviews:Pam Orsburn wrote...
3/2/2018 - Thank you for your help today, Kayla Schaapveld!
You were helpful and informative even though you weren't able to help with a policy at this time!
FULL
MIN
-
Facebook Reviews: Robert Abbot wrote...
Facebook Reviews:Robert Abbot wrote...
3/2/2018 - Thank you Kayla, Yes, I am very much please for you getting in touch with me. And do look forward for up-coming event.
FULL
MIN
-
Facebook Reviews: Marite Dufour wrote...
Facebook Reviews:Marite Dufour wrote...
3/2/2018 - Kayla Schaapveld is the best. She is very patient and helpful. She walked me through the process and explained every detail. She answered all my questions even if they were repetitive and redundant. I couldn't ask for more from a customer service person. I hope this review will take notice that there is an excellent team member in the group and her name is Kayla!
FULL
MIN
-
Facebook Reviews: Miller McClintock wrote...
Facebook Reviews:Miller McClintock wrote...
3/2/2018 - Kayla Schaapveld responded to my questions quickly, and with clarity. If you have a bunch of folks like her working for you, you ar ein good shape! Thanks Kayla!
FULL
MIN
-
Facebook Reviews: Bob Leopoldt wrote...
Facebook Reviews:Bob Leopoldt wrote...
3/2/2018 - Kayla Schaapveld was helpful and provide quick response to my questions. She is an outsanding representative for Eyemed
FULL
MIN
-
Facebook Reviews: Pat McComb wrote...
Facebook Reviews:Pat McComb wrote...
3/2/2018 - Kayla Schaapveld was very helpful to me today.
FULL
MIN
-
Facebook Reviews: Manon Mathews Neal wrote...
Facebook Reviews:Manon Mathews Neal wrote...
3/2/2018 - Kayla Schaapveld was very helpful. She helped to make the process of selecting the best insurance plan for me and my family easy, painless and quick.
FULL
MIN
-
Facebook Reviews: Wenbin Tsai wrote...
Facebook Reviews:Wenbin Tsai wrote...
3/2/2018 - Very quick, helpful and efficient response. Well done!
FULL
MIN
-
Facebook Reviews: Egbert Valeroso Torralba wrote...
Facebook Reviews:Egbert Valeroso Torralba wrote...
3/2/2018 - Today, I am trying to look for a vision insurance and MS Kayla Schaapveld just answered all my questions. Thank you so much for your help.
FULL
MIN
-
Facebook Reviews: Larmeka Arnold wrote...
Facebook Reviews:Larmeka Arnold wrote...
3/2/2018 - I want to say Thank You Thank You to Kayla Schaapveld for assisting me with my extended application as well as giving information on a dental plan and signing me up for that as well. She was very professional and polite. Agents like her make insurance purchases less stressful. Her knowledge of the plans and how they work was quite informative. Many kudos to her.
FULL
MIN
-
Facebook Reviews: Jessica Rees wrote...
Facebook Reviews:Jessica Rees wrote...
3/2/2018 - Kayla was so helpful! immediatley wrote me and helped with all of the information I needed. I am new to this process so I am greatful for the help
FULL
MIN
-
Facebook Reviews: Deb Zacher wrote...
Facebook Reviews:Deb Zacher wrote...
3/2/2018 - KAYLA SCHAAPVELD did an excellent job, answered all my questons pertaining to the different plans and coverage. Thank you Kayla
FULL
MIN
-
Facebook Reviews: Gumesindo Flores wrote...
Facebook Reviews:Gumesindo Flores wrote...
3/2/2018 - Kayla Schaapveld was quick on answering my question. Thank you Miss Kayla Shaapveld
FULL
MIN
-
Facebook Reviews: Denton Watenpaugh wrote...
Facebook Reviews:Denton Watenpaugh wrote...
3/2/2018 - Kayla Schaapveld has been very helpful clarifying things for me and ensuring I'm covered, she has demonstrated excellent and friendly customer service!
FULL
MIN
-
Facebook Reviews: Pat D McPherson wrote...
Facebook Reviews:Pat D McPherson wrote...
3/2/2018 - KAYLA SCHAAPVELD was my customer service rep today and she was simply wonderful. I am going through a very hard divorce and she made the offered plans and choices very easy for me to understand and follow and showed great compassion with my ordeal. Thank you. I will be contacting you to obtain my coverage once we have the hearing.
FULL
MIN
-
Facebook Reviews: Monica Sharp wrote...
Facebook Reviews:Monica Sharp wrote...
3/2/2018 - Kayla Schaapveld did a great job today helping me sign up for eye med.
FULL
MIN
-
Facebook Reviews: Rolo Sierra wrote...
Facebook Reviews:Rolo Sierra wrote...
3/2/2018 - Kayla Schaapveld was a great help today. I had no idea how the insurance thing work and she clarified it for me. She has a easy going comfortable attitude that brightens my day. Thk u Kayla
FULL
MIN
-
Facebook Reviews: Thomas Wasnok wrote...
Facebook Reviews:Thomas Wasnok wrote...
3/2/2018 - KAYLA SCHAAPVELD Did an outstanding job answering all my questions. With rates anticipating to go up she put me at ease. Very genuine caring person. Thank you Kayla.
FULL
MIN
-
Facebook Reviews: JC Daggs wrote...
Facebook Reviews:JC Daggs wrote...
3/2/2018 - Thanks for the fast and helpful response Kayla Schaapveld.
FULL
MIN
-
Facebook Reviews: Joseph Gomes wrote...
Facebook Reviews:Joseph Gomes wrote...
3/2/2018 - Kayla was very helpful. She responded to my email quickly and provided the information I needed.
FULL
MIN
-
Facebook Reviews: Linda Fagaly wrote...
Facebook Reviews:Linda Fagaly wrote...
3/2/2018 - Kayla was very pleasent, helpful and patient. Thanks Kayla!
FULL
MIN
-
Facebook Reviews: Judy Egan Jordan wrote...
Facebook Reviews:Judy Egan Jordan wrote...
3/2/2018 - Kayla Schaapveld, thank you so much for the quick response!
FULL
MIN
-
Facebook Reviews: Cami Cole wrote...
Facebook Reviews:Cami Cole wrote...
3/2/2018 - KAYLA SCHAAPVELD is amazing! So helpful when picking a plan and setting it up!
FULL
MIN
-
Facebook Reviews: Anne Starnes wrote...
Facebook Reviews:Anne Starnes wrote...
3/2/2018 - Kayla Schaapvelp was extremely helpful just now. She was very sweet and knowledgeable. She didn't mind answering questions from an "untechy" grandma of many. HaHa Thanks.
FULL
MIN
-
Facebook Reviews: Laura Kolb Resnick wrote...
Facebook Reviews:Laura Kolb Resnick wrote...
3/2/2018 - KAYLA SCHAAPVELD, thanks for supplying the info that I needed. I have been searching on line for a while. Glad I stopped in here and called ....
FULL
MIN
-
Facebook Reviews: Maria Libia Evans wrote...
Facebook Reviews:Maria Libia Evans wrote...
3/2/2018 - Thank you Kayla for u great service
FULL
MIN
-
Facebook Reviews: Jeanne Wirth wrote...
Facebook Reviews:Jeanne Wirth wrote...
3/2/2018 - I have called covered ca several times and Kayla Schaapveld was very knowledgeable about the different programs. Kayla was the most helpful person I have spoke with thus far! She answered all my questions.
FULL
MIN
-
Facebook Reviews: Amy Hersh wrote...
Facebook Reviews:Amy Hersh wrote...
3/2/2018 - Kayla SCHAAPVELD was so helpful and wonderful! Great customer service, great explaining of a complicated process, and great follow-up. Cheers!
FULL
MIN
-
Facebook Reviews: Pat Elliot Onderdonk wrote...
Facebook Reviews:Pat Elliot Onderdonk wrote...
3/2/2018 - I worked briefly with KAYLA SCHAAPVELD online and she was fantastic! Right to the point and I got my answers really quickly. She's definitely an asset to your company and I would like to deal with her each and every time I may have a question. I hope you truly appreciate her. Thank you.
FULL
MIN
-
Facebook Reviews: Patrina Calmese wrote...
Facebook Reviews:Patrina Calmese wrote...
3/2/2018 - Jen Mulderink- answered all my questions I had today and was able to send me over the link so that I could get my health insurance started and avoid a lapse in coverage. Thank you Jen for being so patient with me as I had tons of questions.
FULL
MIN
-
Facebook Reviews: Sophia Lawrence wrote...
Facebook Reviews:Sophia Lawrence wrote...
3/2/2018 - JEN MULDERINK was very helpful answeting my questions today. She was empathetic and understanding. Thank you for all your knowledge!
FULL
MIN
-
Facebook Reviews: Kim Mangus...
Facebook Reviews:Kim Mangus...
3/2/2018 - Jen Mulderink was is very helpful. Responsive when needed. I glad she is helping our family!
FULL
MIN
-
Facebook Reviews: Elisha Monton wrote...
Facebook Reviews:Elisha Monton wrote...
3/2/2018 - Jen is very helpful, she goes above and beyond fo rme. Thank you
FULL
MIN
-
Facebook Reviews: Colene Allen wrote...
Facebook Reviews:Colene Allen wrote...
3/2/2018 - Agent for Shannon Kennedy, president of SASid answered and gave me all the information I needed. I reviewed it then the next day I called, she was wonderful, had all the information I needed at her fingertips and so polite and when I finished I sent an email to ask another question and again within minuets had my answer. Great Customer Service!!!
FULL
MIN
-
Facebook Reviews: Emily Logan Byrd Perry wrote...
Facebook Reviews:Emily Logan Byrd Perry wrote...
3/2/2018 - Jen Mulderink was the best`
FULL
MIN
-
Facebook Reviews: Deanna Birrel wrote...
Facebook Reviews:Deanna Birrel wrote...
3/2/2018 - Jen Mulderink was very helpful and courteous.
FULL
MIN
-
Facebook Reviews: Manny Carlo wrote...
Facebook Reviews:Manny Carlo wrote...
3/2/2018 - Jen was extremely helpful and courteous. She delivered on her promise to get my ID cards when she said she would. She' definitely an asset. Good Job Jen!
FULL
MIN
-
Facebook Reviews: Keith Wollaver wrote...
Facebook Reviews:Keith Wollaver wrote...
3/2/2018 - Jen Mulderink takes the time to make sure I understand all of the details when learning about dental insurance. When my phone dropped our call, she took the initiative to look for my email address and sent me the right information anticipated for my needs. Great job!
FULL
MIN
-
Facebook Reviews: Jane Gervais wrote...
Facebook Reviews:Jane Gervais wrote...
3/2/2018 - I have been shopping for vision insurance and Jen Mulderink has been very helpful. She sent me the quotes I requested in a timely manner. Had a very positive experience dealing with Jen.
FULL
MIN
-
Facebook Reviews: Vickie Given wrote...
Facebook Reviews:Vickie Given wrote...
3/2/2018 - Jen Mulderink was very professional and helpful today. She quickly sent a link for me to view the possible plans and also advised me to call the physicians to make sure they accept the plan I am going to join. Thank you for a job well done.
FULL
MIN
-
Facebook Reviews: Kathy Knox Lingle wrote...
Facebook Reviews:Kathy Knox Lingle wrote...
3/2/2018 - Great job Jen Mulderink! We are happty to be on board with EyeMed and appreciated all your help to get us signed up!
FULL
MIN
-
Facebook Reviews: Gary Gries wrote...
Facebook Reviews:Gary Gries wrote...
3/2/2018 - In our many conversatoins, jen mulderink has been very personable, patient and helpful. Thank you, Jen!
FULL
MIN
-
Facebook Reviews: Terry Neville wrote...
Facebook Reviews:Terry Neville wrote...
3/2/2018 - Jen Mulderink did a swell job helping me. I was passed around with 2 other people before connecting with her & she solved my problem quite satisfactory.
FULL
MIN
-
Facebook Reviews: Robert Hopkins wrote...
Facebook Reviews:Robert Hopkins wrote...
3/2/2018 - JEN BEHNKE has been assisting me in getting the Health Insurance through the ACA ( Which really should start with an U for UN-Affordable). Every thing she has done has been great. Unfortunately, the Federal website is not competent for the job it is intended to do. I am still attempting to complete that part of the hurdle to get subscribed.
FULL
MIN
-
Facebook Reviews: Diane Stockard wrote...
Facebook Reviews:Diane Stockard wrote...
3/2/2018 - JEN BEHNKE did an excellent job today by helping me get my insurance cards. Very professional, but very friendly. Thanks Jen.
FULL
MIN
-
Facebook Reviews: Kay Buack wrote...
Facebook Reviews:Kay Buack wrote...
3/2/2018 - Jen Behnke has been heling with a vision plan & with much success, with her help I now have one. She was helpful, polite & positive about my choices. Thank you, Jen!
FULL
MIN